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The Latest Breaking News from Optus

Every day, we publish a selection of your emails in our newsletter. We’d love to hear from you, you can email us at yoursay@theconversation.edu.au.

The Conversation

Optus in government's sights as parliament returns

Telco execs, the communications minister, government bureaucrats and the opposition leader will face tough questions when federal parliament returns.

AAP

Afternoon Update: SA Ambulance not notified about triple-zero outage; accused police killer’s outburst; and Taylor Swift’s new album

South Australia is signed up to a system that’s supposed to send notifications when Optus has a triple-zero outage – but that didn’t happen

The Guardian - AU

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Optus among companies earning billions in Australia but paying no income tax

Latest ATO report reveals string of mostly multinational firms continue to be able to pay no or very little income tax, including Netflix, Apple and Microsoft

The Guardian - AU

SA Ambulance received no alerts from service meant to notify authorities during Optus triple zero outage last month

Exclusive: Despite being signed up to a new alert system, the South Australian emergency service was not notified during September’s triple zero outage

The Guardian - AU

Optus’s triple-zero outage could boost Telstra’s customers – and allow it to charge even more

No longer competing on price, Telstra is benefitting from consumer inertia, a strong regional network and Optus outages, consumer advocates say

The Guardian - AU

Optus boss ‘has a lot of work to do’, Anika Wells says after meeting telco in wake of triple-zero outages

Minister asks parent company to appoint external reviewer in attempt to restore Australians’ faith in emergency calls

The Guardian - AU

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'Scapegoating' Optus blames tech, staff for outages

Optus has blamed technical equipment and human error for two emergency call outages as the prime minister pans the telco for its "unacceptable" failures.

AAP

Anika Wells to meet Singtel’s boss as Optus experiences second triple-zero outage in less than two weeks

Optus says it confirmed the welfare of all callers who called triple zero after an issue affected Illawarra region in NSW

The Guardian - AU

Afternoon Update: another Optus triple-zero outage; skydivers leap from doomed plane; and Bad Bunny to headline Super Bowl

The telco says a mobile phone tower issue in Dapto affected calls, with nine triple-zero call failures identified

The Guardian - AU

Optus suffers fresh triple-zero outage in NSW as police check welfare of callers

Telco says nine 000 emergency services calls failed during outage in Dapto region and apologises to customers

The Guardian - AU

Albanese government urged to protect Australians on aid ships bound for Gaza – As it happened

All the day’s news as it unfolded

The Guardian - AU

'Unacceptable': second triple-zero Optus outage slammed

A second Optus triple-zero outage in as many weeks has raised the ire of a premier as calls mount for the government to empower regulators rather than telcos.

AAP

Optus’s triple zero debacle is further proof of the failure of the neoliberal experiment

Privately owned monopolies always look to increase profits at the expense of consumers. Australia must hasten its return to public ownership of vital infrastructure

The Guardian - AU

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The Conversation

The Optus brand is in tatters. How can it even begin to rebuild customers’ trust?

Optus finds itself in a perilous situation once again. Last week’s 13-hour Triple Zero network outage left about 480 customers unable to call for emergency help. Three deaths linked to the outage are being investigated.

The Conversation

A $100 million fine for ‘appalling’ predatory sales practices caps a horror week for Optus

A Federal Court judge on Wednesday ordered Optus to pay a A$100 million fine for its “appalling” high-pressure sales tactics over several years up to 2023. More than 400 people were pressured or misled into buying phones or contracts they didn’t want, couldn’t afford – or in some cases couldn’t…

The Independent UK

Optus fined $66 million for 'appalling' conduct in sales to vulnerable customers in Australia

An Australian judge has fined telecommunications giant Optus $66 million for unconscionable conduct under consumer law

The Guardian - AU

Afternoon Update: ABC ordered to pay Lattouf $150,000; Jimmy Kimmel returns to TV; and how an anime flag became a protest icon

Court finds ABC ‘abjectly surrendered’ to pro-Israel lobbyists and ‘let down the Australian public badly’

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The Conversation

How exactly would a Triple Zero custodian help prevent a repeat of the fatal Optus outage?

In the wake of last week’s Optus network outage that left multiple people dead after they were unable to call Triple Zero for help, there has been much discussion about the need for a Triple Zero custodian in Australia.

AAP

Optus chief blames human error for triple-zero disaster

A major Optus outage that left Australians without access to emergency services has been blamed on human error as its embattled CEO fights to keep his position.

The Guardian - AU

Morning Mail: Trump lashes out in address to UN, Labor ‘lawfare’ in NDIS appeals, turmoil at men-only Savage club

European countries are ‘going to hell’ unless they expel migrants, US president says at general assembly; federal spend on legal battles increases

The Guardian - AU

Optus claimed live updates on triple-zero outages would impose ‘huge burden’ months before outage

Telco had resisted new rules that will require greater sharing of information with authorities during outages

The Guardian - AU

Morning Mail: Trump snubs Albanese, Jimmy Kimmel to return to air, Daicos defeated in Brownlow upset

US president has not scheduled a one-one-one meeting with Australian PM; Disney says Kimmel back on air Tuesday

AAP

'History repeating': quit heat dials up on Optus chief

Calls are growing across the political spectrum for the boss of Optus to stand down after his network oversaw a brutal network outage linked to multiple deaths.

The Guardian - AU

Chris’s triple-zero calls were met with silence. Now out of hospital, he wants Optus to know lives are at stake

As governments condemn Optus for failing the Australian people, consumers worry the telco has ‘not learned from its previous experience’

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