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The Latest Breaking News from Centrelink

Services Australia targets call wait times with 3000 extra staff

About 500 staff will be in Canberra.

The Canberra Times

Centrelink officials recalled to Senate estimates after failing to answer ‘basic questions’

Request for welfare agency to return on 7 November follows ‘unnaceptable’ October hearing about growing call and payment wait times

The Guardian - AU

Morning Mail: Australians reportedly escape Gaza, Abbott’s ‘climate cult’ rant, minister’s Qantas meetings

The former prime minister has lashed out at ‘implausible’ climate theory, and we reveal talks between Catherine King and ex-airline boss Alan Joyce

The Guardian - AU

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Dozens of Centrelink fraud prosecutions dropped due to unlawful welfare debt calculations

Services Australia and prosecutors are unable to say exactly how many past convictions may be affected

The Guardian - AU

Centrelink Pauses 86,000 Debts Due To ‘Unlawful’ Miscalculations & Anyone Else Got Robo-Déjà vu?

Centrelink have put the debt repayments of 86,000 recipients on pause after an investigation found it breached security law.

Pedestrian.tv

Advocates call for end to compulsory income management

A senate inquiry into poverty has heard from a range of First Nations representatives about how Indigenous people are frequently excluded by the system.

AAP

Services Australia forced to pause Centrelink debt repayments for 86,000 people amid legality concerns

Debt pause comes after watchdog found historical ‘income apportionment’ method breached social security law

The Guardian - AU

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Majority of Centrelink payments facing significant delays since Labor took office

New documents reveal 27 of 32 claim types including jobseeker experiencing blowout in wait times after return to pre-pandemic staffing levels

The Guardian - AU

Centrelink issues 2.8m busy messages to callers in only two months as wait times blow out

Crossbench MPs raise alarm with minister as Services Australia data shows only 23% of calls were answered in July and August

The Guardian - AU

Centrelink jobseeker payments suspended more than 450,000 times in three months

Exclusive: New figures reveal mutual obligations system responsible for the vast majority of welfare suspensions

The Guardian - AU

Please, don't bring back the Commonwealth Employment Service

There’s talk of bringing back Australia’s Commonwealth Employment Service.

The Conversation

Administrative Appeals Tribunal members will be forced to reapply for jobs after Labor stacking claims

Mark Dreyfus promises ‘transparent’ process to recruit for new federal merits review body, which will review decisions on migration, the NDIS and Centrelink

The Guardian - AU

Centrelink Payments Are Going Up Starting From Today But Don’t Get Too Excited

Ah yes, I love the taste of crumbs.

Pedestrian.tv

Federal government paid Infosys $191m for abandoned Centrelink calculator that only processed 784 claims

Automated welfare ‘engine’ was part of effort to overhaul payments system but then abandoned, with Bill Shorten saying it ‘wasn’t fit for purpose’

The Guardian - AU

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Pedestrian.tv

A Qld Real Estate Agent Was Given The Boot After She Mocked Renters In A Series Of FB Comments

"I pay twice their wage in tax or I probably pay their Centrelink wages."

The Guardian - AU

Hours on hold, repeated calls, months of delay: Maryanne’s struggle to get urgent jobseeker payments

Even as a former staff member, Maryanne Watts was shocked at how long it took to get urgent assistance. Experts says she is not alone

The Guardian - AU

Afternoon Update: Donald Trump charged over US election; thousands of Centrelink debts miscalculated; and making sense of NSW’s floods

The former president has been charged in connection with his efforts to overturn the results of the 2020 election

The Guardian - AU

Up to 100,000 Centrelink debts or potential debts miscalculated over two decades, ombudsman finds

‘Unlawfully apportioning’ income could cause incorrect calculations on welfare payments but practice unrelated to robodebt, report says

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news in one place.

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The Conversation

Behavioural ‘experts’ quietly shaped robodebt's most devilish details – and their work in government continues

One of the things still worrying me about robodebt was the attention to detail.

The Conversation

‘They weren’t there when I needed them’: we asked former prisoners what happens when support services fail

When Geoff* left prison after his sentence ended, he was told he would be provided with help to return to the community and get on with this new chapter in life.

Pedestrian.tv

Aussies Are Taking To TikTok To Vent About Their Straight Up Heinous Tax Returns This Year

"When you think you're getting a fat cheque but you really owe the government."

The Guardian - AU

Debt collectors face calls to return $11.6m retrieved under unlawful robodebt scheme

Figure paid by federal government for private collection services described as ‘shameful’

Pedestrian.tv

The Robodebt Report Absolutely Skewered Our Politicians So Here’s Yr Explainer On Its Findings

The report called for certain politicians to be referred to criminal and civil prosecutions for the "cruel" scheme.

The Guardian - AU

‘It was so shocking’: why robodebt’s dark legacy will linger long after royal commission report

As victims and frontline whistleblowers explain, the doomed welfare scheme has caused irreparable damage to claimants and the public service

The Guardian - AU

All governments try to ‘manage’ stories – but with robodebt it became a stubborn refusal to admit the truth

The royal commission’s final report lays bare how ministers and officials frustrated honest questioning and used friendly media to spread misleading information

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