Comcast’s Xfinity services have suffered an outage, leaving thousands of users offline.
Xfinity delivers cable TV, internet, phone and wireless services to Comcast customers.
The outage was reported by users on Downdetector Monday afternoon. Just before 4:30 p.m. ET, 25,993 users had reported that Xfinity was down. The outage appeared to subside at around 6 p.m.
Comcast said a system update caused the outage in a statement to The Independent.
“We had a brief service outage this afternoon due to a system update, but service was quickly restored and our customers are up and running now. We apologize for the inconvenience,” a company spokesperson said.
Most users, 80 percent, reported an issue with their TV, while 10 percent reported internet problems and 8 percent experienced issues with streaming services, according to Downdetector.
Xfinity users across the country reported issues, including in California, Colorado, Oregon, Florida, Georgia, Connecticut and Vermont.
Some users have said they were struggling to connect with support teams for help.
“No TV in Castle Rock, Colorado. Unable to reach support via app, phone, or text,” one customer wrote on Downdetector.
Another customer said, “Can't even reach them on the phone. TV down, Internet works. Monmouth Beach, NJ.”
“Down in Aiken SC. No cable TV, but internet is still up. Customer service number is down as well,” a third wrote.
Just hours earlier, thousands of users on X were reporting problems accessing the social media platform.
At around 10 a.m. ET, 28,699 users reported an issue on Downdetector. The outage appeared to subside within the hour.
